Before we start,

Prediction of the future

About three months ago, a Reddit user working at a call center shared how they and their coworkers are worried about losing their jobs to AI in the near future.

AND…Now we have BLAND.AI

Last week the platform emerged from stealth with a $16M Series A financing round led by Scale Venture Partners.

TL;DR:

The call center industry, a booming $30 billion market, is known for its high operational costs, with each call costing between $3.00 and $5.00. Bland AI steps in to make these calls more efficient and cost-effective.

Key Benefits:

• Reduced Costs: By automating the majority of call volume, Bland AI slashes the expenses tied to running traditional call centers.

• Lower Turnover: The stressful nature of call center jobs often leads to high turnover. Bland AI alleviates this by handling routine calls, reducing the need for extensive staff training and turnover management.

• Enhanced Customer Experience: Bland AI cuts down on wait times and unnecessary transfers, streamlining customer service and improving satisfaction.

Pretty cool, right? Bland AI isn't just cutting costs; it's making life easier for everyone on the line.

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How Bland AI Works?

Now, the burning question: “How does this thing even work?”

“Is it just a fancy wrapper?”

“Is it actually good?”

Let's break it down in simple terms:

1. Tell Bland your game plan

First up, you tell Bland AI what you need it to do. Sales calls? Customer support?

Maybe you're planning a massive phone survey about people's favorite ice cream flavors (i mean good for you d2c folks xD). Whatever your needs, Bland's ready to adapt.

2. Pick a Voice, Any Voice

Bland's got quite the linguistic repertoire. You can choose from a variety of voices and languages.

Want your AI to speak with a bouncy Australian accent or a cool French flair? Bland's got you covered. It'll handle calls in whatever language you need, complete with the right emotional tone.

3. Train Your AI Like a New Hire

Here's where it gets interesting. You essentially create a roadmap for Bland to follow during calls. Think of it as training a new employee.

You set up pathways for different scenarios, and Bland uses these to navigate conversations intelligently. The best part? It won't go off-script or start chatting about its weekend plans.

4. Plug and Play with Your Existing Tools

Bland plays nice with others. Need it to update your CRM after a call? Schedule a follow-up meeting? Or maybe transfer to a human for those extra tricky situations? No problem.

Bland integrates smoothly with your existing tools, making it a team player in your tech ecosystem.

The cool thing about Bland AI is its flexibility.

You can use it for outbound campaigns, customer follow-ups, or even as the foundation for building your own AI-powered products.

HR Happy Hour: Shaping the Future of Work

📅 When? Thursday, September 5, 5:30 PM - 8:00 PM PDT

📍 Where? SoMa, San Francisco, California

😁What's Happening?

Join us for an evening dedicated to transforming HR practices. Enjoy pizzas and two free drinks on us, while diving into discussions about making HR more fun and strategic.

🔑 Key Topics:

• Streamlining Tasks: Ways to reduce time spent on repetitive HR tasks.

• Engagement Tactics: Strategies to keep teams motivated.

• Big Picture Focus: How to allocate more time for setting processes, hiring plans, and enhancing workplace culture.

💡 Why Attend?

It's a chance for HR professionals to step out of the daily grind, network with peers, and share ideas on elevating their roles within their organizations. Don't miss out on redefining HR's role in the tech industry.

More Than Just a Calling System

You might be thinking, "Okay, it's an AI that makes calls. So what?" Well, buckle up, because Bland's use cases are anything but bland!

1. Sales: Bland calls leads back within the first minute, potentially boosting conversions by 400%. It handles qualification, scheduling, and nurturing.

2. Customer Support: Instant response to customer calls, solving issues quickly and efficiently.

3. Operations: Streamlines data collection and communication across departments, improving overall efficiency.

4. Product Development: Automates user feedback collection and feature request prioritization.

The Tech Behind It:

1. Conversational Pathways: Bland's proprietary programming language to prevent AI hallucinations.

2. In-house models: For text-to-speech, inference, and transcription, ensuring fast, secure operations.

3. Transparency: Provides full visibility into call processes and outcomes.

Bland AI is already being used by companies like Sears and Better.com, with backing from Scale Partners and Jeff Lawson.

For a visual demo of how it works,